If you have a problem with your water and sewer bill, please contact the Utilities billing office located at 400 NW 73rd Avenue in City Hall. The office is open Monday through Friday from 8:00am to 4:30pm. The telephone number is (954) 797-2290.
Opening A New Account
Accounts are opened in person at City Hall 8:00 a.m. to 4:30 p.m. Monday through Friday. A $25.00 non-refundable application fee, a deposit, and some paperwork along with proof of ownership are required. Renters, please have your lease agreement along with this form completed by the landlord/owner and bring it with you to the Utilities office. The amount of the deposit is based on the meter size. Call us at 954.797.2290 during regular business hours if you have any questions. For Utilities emergencies only, you may call 954.797.2189 evenings and weekends.
89 employees who provide friendly and efficient service to the residents and businesses of Plantation staff the Department. The Utilities Administrative and Billing Divisions are located on the 1st floor of City Hall and are open from 8:00 AM. to 4:30 PM, Monday through Friday.
Utilities Billing Procedures
You will receive a City of Plantation Utilities bill for your water and sewer service each month. Your meter will be read on approximately a 30-day cycle. If you believe an error has been made in your bill, or if you dispute your obligation to pay the bill, you may contact the Utilities Department.
For information on the Automatic Water Restriction Surcharge, please click here.
No Service
If water and sewer service has been disconnected and you believe this is in error, please call the customer service department. When utility service has been discontinued for non-payment, the entire amount of the bill plus any other charges and reconnection fees must be paid in full before service can be restored. If additional information is needed, please call the customer service department.
Security Deposit Refund
Security deposits for utilities customers with the City of Plantation are refunded once the City no longer furnishes service to the customer or 20 years from the date the deposit is received, provided that during the 20-year period no customer defaults have occurred.
When an account is closed, the deposit is applied to the final balance and the difference is refunded. If money is owed to the City after the deposit has been applied, a bill will be sent to the customer.
Delinquent Accounts
The City of Plantation water and sewer bills are due upon receipt of the bill, and are considered delinquent 21 days from the billing date. The delinquent date is printed on the bill, and if payment is not received in the office by the time your next bill is printed, a disconnect service date will appear on the bottom of your bill. Accounts not paid by the date on the bottom of your bill are subject to termination of service.
Call Before You Dig
If you are planning to excavate on your property where utilities such as electric, water, telephone, and natural gas lines are buried, Florida state law requires that you notify the affected utilities at least two days prior to excavating. The utilities are required to locate their utilities for you within two working days. This law aims to protect you from possible serious injury and from liability if your digging damages any underground utilities.
The City of Plantation Utilities Department is a member of the Sunshine State One-Call of Florida. This means that, at least two full days prior to your excavation work, you dial one simple number - 811 - to notify all City utilities of your excavation project and request that the utilities locate their underground facilities for FREE! You may also call their toll-free number 800-432-4770. Both numbers are available Monday through Friday from 7:00 AM to 5:00 PM.
